by Healthie Reception | Aug 22, 2024 | Insights
The Importance of Effective Phone Customer Care Customers do not call your business simply to have their personal details or data entered into a system. Unfortunately, in Australia, poor phone customer care is still prevalent, leading to potential customers being...
by Healthie Reception | May 12, 2024 | Insights
Dear Caller, It was always about you, Dear Caller. Did you know that when we put you on hold, this is so we can help you best? It is a good thing. Sometimes we don’t have the answers for all your weird and wonderful questions right at our finger tips but we can find...
by Healthie Reception | Jul 25, 2023 | Insights
Is Outsourcing Right for Your Business? Exploring Customer Care, Help Desk, and Reception Services The debate rages on as to whether outsourcing customer care, help desk, and reception services is the right move for your local business. Will it streamline operations...
by Healthie Reception | May 10, 2021 | Insights
Our Virtual Reception Customer Carer’s spend their days putting the hats on as different businesses and attempting to put their best foot forward for the array of businesses they are answering calls for. Since we are preforming the roles of the in-house scheduler or...
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