Getting started is as easy as 1-2-3!
1. Call 1300 799 037
2. We'll brainstorm your needs
3. Send us your number
Have you been looking for Virtual Reception, Virtual Office Support or a Virtual Call Centre for your Medical or Allied Health Clinic?
When you decide to partner with us:
We LISTEN to you.
Every step of our process is customisable.
All Healthie:)Reception Team Carers are FRIENDLY, PROFESSIONAL and FULLY TRAINED.
Your patients will think that your Healthie:)Reception Team Carers are sitting in your office.
SAVE MONEY! No longer do you need to consider having a full-time Medical Receptionist at your office.
No More Missed Calls
You will never miss a new-patient opportunity with the peace of mind that every call will be answered professionally, giving you the time to focus on what’s truly important, your patients.
Our Healthie:)Reception Team Carers offer a fully inclusive and comprehensive professional answer and appointment service throughout Australia.
Impress Your Clients
We lead by going above and beyond with our customer service. Prospects, patients, and clients respond when treated with exceptional service, in fact 70% of consumers say they will spend more with companies that provide excellent service.
Impress your patients by utilising our Healthie:)Reception, virtual Call Centre services.
Get Started Now!
Take advantage of our complimentary Brainstorming session to explore how Healthie:)Reception can free up your time to do what you love while contributing to your success.
Offering professional Call Forwarding Service, Cliniko Support, and Phone Answer Service across Australia.
Make a positive difference in your clinic today!
How does it work?
It’s simple and seamless!
Organised Clinic Operations
Our live health and medical reception services help you to become organised, prepared and in control, taking the stress out of running your clinic switchboard and managing appointments and enquiries.
Comprehensive Virtual Reception
Our virtual clinic reception solution provides you with a friendly, professional call answering & messaging service, online calendar management, client database management, and even team management and patient support tailored to fit your needs.
Personalised Caller Engagement
To your callers, it’s as if we were sitting in your office! Your Healthie:)Reception team love to create positive experiences and engage your callers with professionalism and friendliness. We treat each of your callers as if they were our own.
Client Testimonials
Hear from some of our happy clients!
FREE Brainstorm!
Take advantage of your FREE Brainstorm to plan how Healthie:)Reception can handle your customer care, while you focus on your patient care. Get started with Healthie:)Reception today.
Offering professional Call Forwarding Service, CRM scheduling Support, Email management, Chat support, Referral action and Phone Answer Service across Australia. Use another appointment program? – That is ok. We currently log into 16 different customer management systems including Google Calendar.
NO Lock In Contracts!
There is nothing to tie you down! You have complete flexibility in customising the process, approach, and support to your needs. Let’s get in touch to brainstorm how we can help your clinic.
We do not email price lists out. A conversation is always needed. It is good to hear and converse with the team that would be talking to your callers so we can get specific about your needs.
Frequently Asked Questions
If there is a question you have that we haven’t addressed please get in touch and let us help you.
Can I use my existing phone number?
Yes! We can utilise your existing number including 1300, 1800, landline and mobile numbers…this keeps everything simple for you and for your customers. We will provide a personalised call forwarding number so we can identify your business and answer in your name.
You simply divert or call forward your existing communication numbers to this personalised GO number.
How will my calls be answered?
Your patients will call your usual business numbers and will be routed seamlessly to your friendly, professional Healthie:)Reception Virtual Team Carer who will answer the call.
Your service includes a personalised welcome greeting, Press 1 to leave a message options and after hours message bank message of your choice! Our recommendation in wording is “Welcome to (Your business name), how can we help?”
Where are your employees located?
Our Healthie:)Reception Carers are employed either full time or part time directly and are here in Australia. Thanks to technology our carers are working in our primarily secure Concierging offices at the suburb in Indooroopilly Qld, Regional Gympie Qld, Lauceston TAS and regional NSW. Calls are not diverted to subcontractors or overseas.
We do not promote home based reception support unless they are senior carers and worked with us for years, but our founder who is a self confessed workaholic does work from a home office regularly. We do have the redundancy to take our technology (phones and laptops) and work from another location and utlise data centres and Bitwarden password protection so no even the team knows your passwords keeping your systems very secure when we login.
Good news in case one of our buildings burns down. We can easily keep providing customer care on behalf of our customers.
When are my calls answered?
Your calls will be answered LIVE Monday to Thursday 7.30am to 7pm, Friday 7.30am to 5.00pm, Saturday 7.30am to 12.30pm EST (with Daylight Savings we start at 7.15am for our southern customers every day). Free after hours messaging for all other times including national gazetted public holidays. We can even direct the calls to an outside phone number or an on-call person and other options if required.
Your after hours and before hours personalised messagebank service is included for FREE which includes our carers returning to after hours messages with return phone calls and sms to win you appointments, jobs and updating your CRM.
How do I receive my messages?
Automatically recorded conversations and messages are emailed to you in a wav.file so you can hear the entire conversation from start to finish and know exactly what action you need to take for each call. These are undoctored full call recordings. You hear everything a caller hears when they ring your business.
If we have logged into your customer scheduling tools then we have awesome ways to keep you informed of business calls, cancellations, reschedules on a daily basis without clogging up your email funnel.
How does Healthie:)Reception know what info I need from callers?
We will do all we can to set you up for success from the beginning. We’ll ask you a series of important questions in a brainstorm chat that will give us the information to sound like we have always been a part of your business and serve your callers at the highest level.
You will overhear all our conversations so it is easy to continuously provide more information and processes freely as we go along.
Where are your clients located?
With today’s technology, we are able to offer our services worldwide! Regardless of where you are located, your patients will think we are sitting in your office or business premises!
We do currently enjoy clients in all states and territories of Australia.
Am I locked into a contract or agreement?
We charge on a month-to-month basis giving you the freedom and flexibility without stuffy contracts. All standard access fees are invoiced and pre-paid fortnightly in advance using ezidebit.
Our services are adjustable and flexible as your clinic evolves.
What can you do in a phone call?
We CAN… log into your schedule, customer management systems ensuring we can maximise the effectiveness of each phone call. Yes your Carers can add new leads, add new patients/clients, add notes, checked all client information, sell and upsell your services and products, look for best times, reschedule, prevent cancellations and ensure your reporting is excellent in your systems.
Within many CRMs (customer resource management tools online) these call allow task and ticketing to key employees or contractors to keep work flowing through your business and prevent double handling and faster change to client trends.
How is my invoice broken down each fortnight?
Each invoice is billed fortnight in advance for your care strategy inclusions. Then any extras or Adhoc support we have provided to your business or practitioners is invoiced fortnight in arears.
Your invoice also includes the Actual inbound call answering statistics for the past weeks.
How can we ensure I never miss a new patient?
The Healthie:)Reception Team offers a fully inclusive and comprehensive professional answering and appointment service throughout Australia. By ensuring that every call is answered professionally, you can have peace of mind and focus on what truly matters—caring for your patients.
Can you send SMS or emails on our behalf?
Yes we can send emails on your behalf if we have access to your email channel or have linked via gmail so we respond using your email accounts and signatures. If we are sending SMS again this can be done on your behalf in your business name. There is no branding by GO Health Reception on any email or sms to your patients. Let’s not confuse your patients as to who they are communicating with. Your business brand is the most important thing.
We prefer to look after your customer email communication channel and charge a set price per week which always includes the outbound calls and sms to engage with your emailing clients best and get the action and appointments done.
How soon can I start?
In as little as 48 hours after your brainstorm session…our team will contact you to confirm your personalised clinic greeting, account details and get everything working perfectly!
Simply call us on 1300 799 037 or fill in the form by clicking here and one of our friendly team will be in touch to get the ball rolling.