Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website or directly from you.

At Healthie:)Reception, we have the systems and procedures in place to protect you and your patients’ personal and sensitive information from misuse and loss, and from unauthorised access, modification, and disclosure.

Please read this Privacy Policy carefully. Please contact us if you have any questions.

Your provision of personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so; however, it may affect your use of this Site or any products and services offered on it.

Personal information is information that enables you or your patients to be identified. This includes you and your patients’:

  • Name
  • Address
  • Date of Birth
  • Phone Numbers
  • Contact Details
  • Identification Numbers

1. Our Obligations

In dealing with personal and sensitive information, Healthie:)Reception abides by the Australian Privacy Principles (QLD) as set out in the guidelines to privacy-related provisions in the Information Privacy Act 2009. Your personal and sensitive information, as well as the information of your patients, will always be collected and stored by fair and lawful means.

Our obligations extend to any contractors we may use in the provision of our services to you. All officers, employees, and contractors of Healthie:)Reception are required to work according to the Privacy Principles and to treat personal information they may see with care and confidentiality. Any breach of these requirements would be a breach of contract.

If you have any queries, problems, or special requirements associated with the collection of information about you and your patients, please advise us.

2. Why Does Healthie:)Reception Collect Information?

The information collected and stored by Healthie:)Reception is for a purpose that is lawful and directly related to the activity of Healthie:)Reception – that is, to provide support to your business service. Information is obtained for the following purposes and all purposes associated with them:

  • To provide your practice with reception, administration, marketing, and billing services;
  • To schedule appointments for patients;
  • To take all relevant patient identification details and input them directly into your business software solutions (customer relationship management) data files and systems.

Information will be collected directly from you, your employees, and/or contractors or your patients unless you make Healthie:)Reception aware of incoming information from third parties, such as referrals, pathology, or x-ray results.

3. Security of the Information

Our use of business software solutions (customer relationship management) programs ensures that electronic information, including your patients’ health records, is stored securely and access is only granted to authorised personnel. Similarly, we have systems in place to ensure the protection of hard copy information in accordance with the Privacy Principles. Your and your patients’ information is protected against loss, unauthorised access, use, modification, disclosure, or any other misuse.

We comply with the Data Breach Response and Notification Procedures, which include the following key steps:

  1. Contain the Breach
  2. Evaluate the Associated Risks
  3. Consider Notifying Affected Individuals
  4. Prevent a Repeat

For information on this response procedure, please contact: hello@healthiereception.com.au

4. Making Sure Your Information is Accurate

We ensure record-keeping is accurate and up-to-date to enable you to conduct your practice at a highly professional standard. As humans physically typing information often by ear or in translation, this prevents a 100% accuracy guarantee.

Information used on or in your business service remains your business responsibility to be timely supplied to Healthie:)Reception. We may contact you or take other reasonable steps to ensure that your information is accurate, complete, and up-to-date.

Voice recording information is only stored in our third-party secured data centre for a maximum of 4 days before automatic deletion based on international time clock.

If you believe that any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us by email. We will respond within a reasonable time and endeavour to promptly correct any inaccuracies.

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us at the email address below.

5. Accessing the Information

We may assist you in circumstances where your patients request access to their information. There may be reasonable administration costs involved, which we will inform you of as soon as practicable. In special circumstances, under applicable privacy legislation provisions, you may refuse a patient access to their records.

6. How Will Healthie:)Reception Use and Disclose Personal Information?

Healthie:)Reception will use your information in a way that is consistent with or directly related to the purpose for which it is collected.

There may be circumstances where we are obligated by law to disclose your or your patients’ information, including:

  • When records are subpoenaed by a court;
  • When compulsory reporting is requested by Government Authorities (e.g., registration of births, deaths, diseases, and treatments); and
  • When reporting health services information is required by the Department of Human Services.

7. Unsubscribe

To unsubscribe from our email database or opt out of communications, please contact us at the details below.

8. Storage and Security

We are committed to ensuring the information you provide is secure. Offsite data storage is used to store inbound voice recordings for a maximum of 4 days based on international clock. WAV file communications are automatically emailed to your business for review and will not be used for training or advertising purposes without consent from all parties within a call recording.

9. Further Queries

If you have queries or wish to make a complaint regarding the privacy of any information collected by Healthie:)Reception, please email us at hello@healthiereception.com.au.

If you are not satisfied with how we handle your complaint, you may contact the Office of the Privacy Commissioner at 1300 363 992 or visit https://www.oaic.gov.au.