Healthie:)Reception
How It Works
Have you been thinking of looking into replacing your receptionist, covering times when you don’t have front office team, virtual medical reception, Virtual Office Support or a Virtual Call Centre?
Healthie:)Reception has you covered with our friendly and proactive virtual Medical Receptionists.
When you decide to partner with Healthie:)Reception:
Customisable Reception Services
We LISTEN to you talk about what you want for your clinic or service. Every step of our process is customisable, so you get exactly what you want. If you need to change things later, that’s no problem. You can call us anytime.
Expertly Trained Reception Team
All GO Health Reception Team Carers are FRIENDLY, PROFESSIONAL and FULLY TRAINED. We make sure our team understands how you would like us to work and the process from the first ring to the final –click-.
Authentic Office Experience
Your patients will think that your GO Health Reception Team Carer is sitting in your office – it is that real. All your calls are RECORDED and automatically emailed to your email address. That’s right, you get to hear the whole conversation from start to finish.
Call Recording Transparency
The best news is with call recordings you will get to hear everything your Carer is saying on your behalf to your callers. You will know more about what your GO Health Reception Team Carers are doing than those sitting in your clinic.
Talented Virtual Staff
We have done the hard work of finding talented virtual reception staff that aims to IMPRESS you and your callers in a natural way. Our virtual office support team represent your business ethos and personality and are trained to take an interest by making the most of every interaction on your behalf.
Effective Call Management
Each call is carefully orchestrated to extract the RIGHT INFORMATION you need to take immediate action.
Maximising New Patient Conversion
Answering prospective patient calls and turning them into new patients is crucial to growing your business. Our virtual reception team ensures you NEVER MISS A NEW-PATIENT OPPORTUNITY, giving you the time to complete the important tasks in your day, and focus on your patients.
Cost-Effective Staffing Solution
Save money! No longer do you need to consider having a full-time medical receptionist at your office. Banish the headache of finding the right person and dealing with the heavy costs of payroll…now you can have the flexibility of professional, friendly staff without the expense. Talk to us about our virtual clinic support today.
Flexible Reception Support
Go Health is flexible, depending on your reception needs. We are happy to work alongside, as a backup, or quietly take over from your in house reception team to provide the best outcomes for your business and those in your community. Simply by diverting your calls to your private set up at GO Health Reception.
Perfect for the Solo Practitioner
No you are not too small. Yes we can support if you are only in clinic one or three days a week. Phone call and schedule support is provided all throughout the week. We provide the suggestion of your next available times no matter your actual clinic times or if you are already booked out weeks in advance. It is your choice and private business when you are in the clinic or not. We are here to promote when your clients and patients can get your care or let’s use a waitlist option.
Practitioner support is naturally provided taking into account your business strategies, new client influx and sales strategies and adhoc assistance with missed appointments, rescheduling, patient follow ups or when you personally need to attend your family or priorities in life.
Make a positive difference in your clinic today!
Client Testimonials
Hear from some of our happy clients!